For families
A pop-up says your dad's computer is locked and he should call Microsoft. Before he dials, he clicks one green button – and Mabel tells him, calmly and in plain words, that it's a scam and what to do instead.
Free · no account · works in Google Chrome
This warning is not from Microsoft. Your computer is not locked.
Most families know these moments. Mabel is there for the first minute – before anyone clicks, pays or calls back.
There's a message saying my computer has a virus. Should I call the number?
Fake virus warnings with a support number are one of the most common tricks aimed at older people.
The bank wants me to confirm my details. The email looks real.
Lookalike web addresses are hard to spot, even for careful readers.
I found the tablet I wanted for half price. Is this shop alright?
Fake shops copy real ones right down to the logo and the reviews.
Mabel looks at the page your parent has open, checks the web address, and explains what she sees. This is what it sounds like.
A PayPal login page that looks exactly like the real one.
“Please don't log in here. The address only starts with ‘paypal.com’ – the website really belongs to ‘account-review.info’. If you want to check your account, type paypal.com yourself.”
“Your parcel is waiting. Pay a $1.99 customs fee to receive it.”
“Delivery companies don't collect small fees on websites like this, and this one was set up only a few days ago. Please don't pay. If you're expecting a parcel, use the app or website you already know.”
send photos of the grandchildren, but can't find how.
“Open Sarah's email and click Reply. At the bottom you'll see a small paperclip – click it, choose the photos, then click the blue Send button.”
Next time you visit – or over a video call.
From the Chrome Web Store, on your parent's computer. No account, no password.
Click the puzzle icon at the top right of Chrome and pin Mabel, so the button is always in view.
Open any website and click the button once. Hearing Mabel's answer read aloud usually does the rest.
Print our one-page card, write your number on it and put it next to the screen. Print the card
We'd rather you know the limits up front.
Mabel only sees a page when your parent clicks the button. Nothing runs in the background, and there's no browsing history.
You won't see what your parent asked. Mabel is there for them, not to keep an eye on them.
Mabel won't ask for logins, card numbers or codes – and tells your parent never to give them to a website or a caller.
Like any helper, Mabel can be wrong. She's a second opinion in the moment, not a replacement for a call to you or to the bank.
Anything missing? Write to hallo@bk-innosoft.de.
It's free while we're getting started: 10 questions a day, no account. We may add a paid plan with more features later – nobody will ever be charged without signing up for it themselves.
When your parent clicks, Mabel sends a picture of the visible part of the page to our server and on to the AI service Claude by Anthropic, which writes the answer. We don't store the picture. The privacy policy explains everything in plain words.
No. Keep whatever protection the computer already has. Mabel helps with the moments software can't judge: “Is this email real?”, “Should I pay this?”, “Where do I click?”.
Google Chrome on Windows, Mac and Chromebook. Not on phones or tablets yet.
English and German. She follows the language Chrome is set to.
Below every answer there's a small “Did this help?”. Every “No” goes to us, so we can find the mistake and fix it.
Mabel Helps is a small project by BK Innosoft – Stephan Brdlik and Robert Kübler. We read every email: hallo@bk-innosoft.de